Free And Easy Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website. Return request must be raised within 14 days for all items from the date of delivery. All Daraz Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee. Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For purchases under Daraz Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
REFUND POLICY
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
| Item Type | Drop Off TAT | Pickup TAT | Hand over to Daraz WH | QC TAT |
|---|---|---|---|---|
| Non Bulky | 4 working Days | 4 working Days | 1 - 5 working days | 2 working days |
| Bulky | N/A | 7 working days | 1 - 5 working days | 2 working days |
Please note that this policy does not apply to Daraz Global products.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
- The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.